FREQUENTLY ASKED QUESTIONS

Everything you need to know about VEMPIRE.

<p>General Questions</p>

General Questions
<p>Shipping & Delivery</p>

Shipping & Delivery
<p>Orders & Returns</p>

Orders & Returns
<p>Product Information</p>

Product Information
<p>Product Warranty</p>

Product Warranty

General Questions

What makes VEMPIRE Eyewear unique?

VEMPIRE Eyewear combines premium titanium construction, precision diamond-cut craftsmanship, and advanced lens technology to deliver exceptional comfort, durability, and timeless sophistication.
Are your sunglasses suitable for everyday wear?

Yes. Designed with lightweight titanium frames and premium lenses, every pair offers lasting comfort for everyday use.
Do all VEMPIRE sunglasses provide UV protection?

Yes. Every pair features UV400 lenses, offering complete protection against harmful UVA and UVB rays.
Do your lenses change in the sunlight?

All models feature photochromic lenses that automatically darken in bright sunlight and return to a clearer tint indoors or in low-light conditions.
Are the lenses polarized?

Yes. Polarized lenses reduce glare from reflective surfaces such as roads and water, providing clearer, more comfortable vision.
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Shipping & Delivery

What are the shipping costs?

Shipping is free worldwide on orders over €150. For orders below this amount, shipping costs are as follows:

Netherlands: €6.95
Belgium: €8.95
Germany: €9.95
International (other countries): €14.95
My country isn’t listed at checkout, can I still order?

If your country isn't visible at checkout, it means we unfortunately don't ship there at the moment.
Which courier will deliver my order?

We work with reliable delivery services such as UPS, DHL, PostNL or Bpost, depending on your location.
What happens if the delivery fails?

If the delivery driver is unable to deliver your package, they will try again or leave a pickup notification. After two failed attempts, the package will be returned to us. We can then resend it to you.
Are there any additional delivery costs?

For deliveries to the Netherlands and Belgium, all taxes and import duties are included.

For other countries, additional charges may be applied by local customs or postal services. These charges are the responsibility of the customer.
Do you ship worldwide?

Yes, we offer worldwide shipping. Shipping costs and delivery times are clearly displayed during checkout.
How long does shipping take?

Orders within the Netherlands and Belgium are delivered within 1–2 business days. We also ship worldwide.
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Orders & Returns

Can I cancel my order?

Yes, you can cancel your order within 1 hour of placing it.
Can I return my order?

Your satisfaction is important to us. If your purchase does not meet your expectations, you may return your order within 14 days of receipt—no reason required.

Conditions:

  • The product must be unused and in its original condition.
  • Personalized or damaged items cannot be accepted for return.

To begin a return, please contact us at support@vempire-watches.com.
Once your item has been received and approved, your refund will be processed within 5 business days.

Return address:
VEMPIRE B.V.
Trompetpad 31
3208 SJ Spijkenisse
The Netherlands
How do I return my order?

At VEMPIRE, we want you to order with confidence. If you're not completely satisfied for any reason, you can return your item within 14 days of delivery, free of charge, as long as it is unused and in original condition.

Returns are easy:

  • Send an email to support@vempire-watches.com within 14 days of delivery, including your order number and reason for return.
  • Ensure the item is unused, unworn, and returned in its original packaging, with all tags, foils, and labels intact
  • Once we’ve received and inspected your return, we’ll process your refund to your original payment method within 5 business days.
  • Paid with Klarna? Your payment will be adjusted or canceled once the return has been processed.
What should I do if my item is defective?

If your product arrives damaged or defective, please email us at support@vempire-watches.com with the following information:

  • Your name and order number
  • Your address
  • The model, color and quantity of the product
  • A clear photo of the defect
  • A brief description of the problem

We will contact you within 48 hours with further instructions.
What happens if I initiate a chargeback?

If you file a chargeback for "product not received" without contacting us first, and the tracking shows the package was delivered and signed for, we reserve the right to report it as fraud. In this case, your warranty will also be void and you will be unable to place future orders.
How can I contact VEMPIRE if I need help?

You can contact us via email or WhatsApp Business.

Our support team is always happy to assist you.

  • 📧 Email: support@vempire-watches.com
  • 💬 WhatsApp Business: +31 85 212 9524
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Product Information

What material are the frames made from?

Every VEMPIRE frame is crafted from premium titanium, providing exceptional strength, lightweight comfort, and long-lasting durability.
What are diamond-cut frames?

Our frames feature precision diamond-cut detailing, creating refined facets that beautifully reflect light and enhance the luxurious finish.
What is UV400 protection?

UV400 lenses block virtually 100% of harmful UVA and UVB rays, helping protect your eyes while maintaining exceptional visual clarity.
How do the photochromic lenses work?

Photochromic lenses intelligently adjust their tint based on sunlight exposure, becoming darker outdoors and clearer indoors for optimal comfort.
What are the benefits of polarized lenses?

Polarized lenses reduce glare, improve contrast, minimize eye strain, and deliver sharper vision in bright conditions.
How should I care for my eyewear?

Use the included microfiber cloth to clean your lenses and store your eyewear in its protective case when not in use. Avoid harsh chemicals or abrasive materials.
What comes with my eyewear?

Each VEMPIRE Eyewear purchase includes:

  • Premium protective case
  • Microfiber cleaning cloth
  • Care guide
  • Premium presentation box
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PRODUCT Warranty

Does VEMPIRE Eyewear include a warranty?

Yes. Every pair is backed by our 30-days limited warranty against manufacturing defects.
What does the warranty cover?

The warranty covers defects in materials and workmanship under normal use. It does not cover accidental damage, misuse, scratches caused by improper care, or normal wear and tear.
Can my eyewear be repaired or replaced?

Depending on the issue, eligible products may be repaired or replaced under the terms of our warranty. Our support team will assess each claim individually.
How do I submit a warranty claim?

To request a warranty claim, please contact our support team with:
• Your order number
• Clear photos or videos of the issue
• A detailed explanation of the concern

Our team will review your claim and provide further instructions if your item qualifies under warranty coverage.
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