FREQUENTLY ASKED QUESTIONS

Everything you need to know about VEMPIRE.

General Questions

Shipping & Delivery

Orders & Returns

Product Information

Product Warranty

Physical Store

General Questions

Yes, every VEMPIRE watch is backed by a 2-year international warranty covering manufacturing defects.

Yes. Available discount codes can be applied during checkout. If you encounter any issues, please feel free to contact us, we’re here to help.

Discount codes may be available and can be applied during checkout. Enter your code in the designated field before completing your purchase to activate the offer. Please note that discount codes are typically valid for one-time use and cannot be combined with other promotions.

If a discount code is available, you can apply it during checkout. Enter the code in the designated field to activate the offer. If you are unsure which code to use, please contact us, we are happy to assist you.

Discount codes are generally valid for one-time use and cannot be reused. If new promotions become available, they can be applied to future orders.

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Shipping & Delivery

Shipping is free worldwide on orders over €150. For orders below this amount, shipping costs are as follows:

Netherlands: €6.95
Belgium: €8.95
Germany: €9.95
International (other countries): €14.95

If your country isn't visible at checkout, it means we unfortunately don't ship there at the moment.

We work with reliable delivery services such as UPS, DHL, PostNL or Bpost, depending on your location.

If the delivery driver is unable to deliver your package, they will try again or leave a pickup notification. After two failed attempts, the package will be returned to us. We can then resend it to you.

For deliveries to the Netherlands and Belgium, all taxes and import duties are included.

For other countries, additional charges may be applied by local customs or postal services. These charges are the responsibility of the customer.

Yes, we offer worldwide shipping. Shipping costs and delivery times are clearly displayed during checkout.

Orders within the Netherlands and Belgium are delivered within 1–2 business days. We also ship worldwide.

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Orders & Returns

Yes, you can cancel your order within 1 hour of placing it.

Your satisfaction is important to us. If your purchase does not meet your expectations, you may return your order within 14 days of receipt—no reason required.

Conditions:

The product must be unused and in its original condition.
Personalized or damaged items cannot be accepted for return.

To begin a return, please contact us at support@vempire-watches.com.
Once your item has been received and approved, your refund will be processed within 5 business days.

Return address:
VEMPIRE B.V.
Trompetpad 31
3208 SJ Spijkenisse
The Netherlands

At VEMPIRE, we want you to order with confidence. If you're not completely satisfied for any reason, you can return your item within 14 days of delivery, free of charge, as long as it is unused and in original condition.

Returns are easy:

Send an email to support@vempire-watches.com within 14 days of delivery, including your order number and reason for return.
Ensure the item is unused, unworn, and returned in its original packaging, with all tags, foils, and labels intact
Once we’ve received and inspected your return, we’ll process your refund to your original payment method within 5 business days.
Paid with Klarna? Your payment will be adjusted or canceled once the return has been processed.

If your product arrives damaged or defective, please email us at support@vempire-watches.com with the following information:

Your name and order number
Your address
The model, color and quantity of the product
A clear photo of the defect
A brief description of the problem

We will contact you within 48 hours with further instructions.

If you file a chargeback for "product not received" without contacting us first, and the tracking shows the package was delivered and signed for, we reserve the right to report it as fraud. In this case, your warranty will also be void and you will be unable to place future orders.

You can contact us via email or WhatsApp Business.

Our support team is always happy to assist you.

📧 Email: support@vempire-watches.com
💬 WhatsApp Business: +31 85 212 9524

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Product Information

Glass: High-quality scratch-resistant sapphire crystal
Case: Premium 316L stainless steel
Strap (leather): Genuine leather (no PU)

Engineered with a solid stainless steel case, the watch operates in near silence. Even in a quiet environment, no ticking is perceptible.

Infinite (steel bracelet): approx. 176 g
Infinite (leather strap): approx. 60 g

Models with a steel bracelet have a total length of approximately 23 cm (including the case). Leather straps are slightly shorter, but designed for a comfortable fit on most wrists. All straps are easily adjustable.

Yes, all VEMPIRE straps are adjustable. You can easily find clear instructions on YouTube to do this yourself.

Yes, all subdials on our watches function fully.

Our watches are water-resistant up to 5 ATM and suitable for rain and splashes. However, we do not recommend swimming or showering with them.

Yes, every watch is delivered with a pre-installed battery and is ready to wear immediately.

At this time, we do not offer engraving, but this may be introduced in the future. Stay tuned.

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PRODUCT Warranty

Yes. All VEMPIRE timepieces are covered by a limited warranty against manufacturing defects from the date of delivery.

Our warranty covers:
• Manufacturing defects
• Movement malfunction under normal use
• Faults in craftsmanship or materials

The warranty does NOT cover:
• Normal wear and tear
• Scratches, dents, or accidental damage
• Water damage caused by improper use
• Damage from misuse, impact, or unauthorized repairs
• Strap wear from regular usage
• Battery replacement (if applicable)

To request a warranty claim, please contact our support team with:
• Your order number
• Clear photos or videos of the issue
• A detailed explanation of the concern

Our team will review your claim and provide further instructions if your item qualifies under warranty coverage.

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